Customer support agents for small businesses: prices and real use cases

• SupportFree tier

  Intercom Fin

  An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.

  Pay per use · 3 use cases$0.99 per resolution

• Support

  Zendesk AI agents

  AI agents inside Zendesk's helpdesk suite that answer and resolve requests across messaging and email.

  Per seat · 2 use cases$55/agent/mo (Suite Team)

• Support

  Tidio Lyro

  Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.

  Subscription · 3 use casesfrom $32.50/mo

• Support

  Gorgias AI Agent

  A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.

  Subscription · 3 use cases$40/mo + AI Agent

• Support

  HubSpot Customer Agent

  HubSpot's AI agent for chat, email, forms and calling, trained on your content and connected to the HubSpot CRM.

  Pay per use · 2 use casesUses HubSpot Credits

• EcommerceFree tier

  Siena AI

  An AI customer-experience agent for ecommerce brands that resolves support tickets across channels.

  Subscription$750/mo platform fee + $0.90/ticket

• IT helpdesk

  Aisera

  Agentic AI for enterprise IT, HR and customer service that resolves requests automatically.

  Quote onlyContact sales

• Support

  Decagon

  AI customer-service agents for large companies across chat, email and voice.

  Quote onlyContact sales

• Support

  Sierra

  AI agents for customer experience from Bret Taylor's company, priced on outcomes.

  SubscriptionOutcome-based (quote)

• AdSupport

  Ada

  An AI customer service agent platform that resolves inquiries across chat, email and voice.

  Quote onlyContact sales

• Support

  Kustomer

  A customer service CRM with AI agents for chat, email and voice support.

  Quote onlyContact sales

Listed, not ranked: we haven't tested these hands-on, and we'd rather not rank on marketing pages. Tip: Per-resolution pricing looks cheap but grows with volume; clean up your help articles first, since most results depend on them.

• Use caseSupportVendor case study

  Envato uses Zendesk AI agents to resolve more than 45% of inquiries automatically for its 2 million+ users, cutting first response time by 98%.

  Zendesk AI agentsZendesk, Aug 2026 ↗

• Use caseSupportVendor case study

  Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.

  Tidio LyroTidio, May 2026 ↗

• Use caseSupportVendor case study

  Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.

  Tidio LyroTidio, Mar 2026 ↗

• Use caseSupportVendor case study

  NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.

  Tidio LyroTidio blog, Oct 2025 ↗

• Use caseSupportVendor case study

  Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.

  Gorgias AI AgentGorgias, Aug 2025 ↗

• Use caseSupportVendor case study

  French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.

  Gorgias AI AgentGorgias, Jun 2025 ↗

• Use caseSupportVendor case study

  Garden-products maker Hozelock moved from email-only support to messaging with Zendesk AI agents and automated 65% of enquiries in under a year.

  Zendesk AI agentsZendesk, Jun 2025 ↗

• Use caseSupportVendor case study

  Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.

  Gorgias AI AgentGorgias, May 2024 ↗

• Use caseSupportVendor case study

  Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.

  Intercom FinIntercom Fin, date not stated ↗

• Use caseSupportVendor case study

  Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.

  Intercom FinIntercom Fin, date not stated ↗

• Use caseSupportVendor case study

  Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.

  Intercom FinIntercom Fin, date not stated ↗

• Use caseSupportVendor case study

  The Knowledge Society, a small education business, says HubSpot's Customer Agent resolves 70–80% of its email tickets and cut time to close from over 16 hours to under 10.

  HubSpot Customer AgentHubSpot, date not stated ↗

• Use caseSupportPartner case study

  Ordering and payments company Twelve moved from Zendesk to HubSpot and uses Customer Agent to answer 87.5% of service questions.

  HubSpot Customer Agentwebs, date not stated ↗