Compare · Prices checked October 23, 2026 and October 29, 2026
Chatbase vs Intercom Fin (2026)
Published starting prices: Chatbase, $40/mo. Intercom Fin, $0.99 per resolution. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Chatbase
Build an AI support agent trained on your own docs and website, then add it to your site as a chat widget or connect it to other channels.
Subscription$40/mo
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Support
Intercom Fin
An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.
Pay per use · 3 use cases$0.99 per resolution
Short answer: Chatbase vs Intercom Fin pricing
Chatbase's lowest listed monthly plan is Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 23, 2026 and October 29, 2026. Chatbase: no $0 plan on its pricing page (checked October 23, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 29, 2026).
Pricing side by side
| Item | Chatbase |  Intercom Fin |
|---|---|---|
| Starting price | $40/mo | $0.99 per resolution |
| Pricing model | Subscription | Pay per use |
| Free plan | No | No |
| Plans |
|
|
| Pricing note | Monthly billing shown; yearly billing is 20% off. Extra message credits: $40 per 1,000 (auto recharge). | Charged only for outcomes (resolutions, handoffs, routings at $0.99; qualifications $9.99). Fin Voice moved to custom pricing via sales. Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. |
| Checked | October 23, 2026 | October 29, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Chatbase | Intercom Fin |
|---|---|---|
| What it is | Build an AI support agent trained on your own docs and website, then add it to your site as a chat widget or connect it to other channels. | An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk. |
| Made by | Chatbase | Intercom |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 0 | 3 |
Use cases
Chatbase
We haven't found a verified public use case for Chatbase yet.
Intercom Fin
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Use caseSupportVendor case study
Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.
date not statedIntercom Fin
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Use caseSupportVendor case study
Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.
date not statedIntercom Fin
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Use caseSupportVendor case study
Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.
date not statedIntercom Fin
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Chatbase is best for
- Teams that need to: Answer website visitors from your own docs; Hand conversations to your team.
- Budget: starts at $40/mo (subscription).
- Pay per use
Intercom Fin is best for
- Teams that need to: Answer order, billing and how-to questions 24/7; Absorb seasonal spikes without hiring.
- Budget: starts at $0.99 per resolution (pay per use).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Chatbase · Intercom Fin.
FAQ
Which is cheaper, Chatbase or Intercom Fin?
Chatbase's lowest listed monthly plan is Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 23, 2026 and October 29, 2026.
Is Chatbase free? Is Intercom Fin free?
Chatbase: no $0 plan on its pricing page (checked October 23, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 29, 2026).
How much does Chatbase cost?
Chatbase lists Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations); Standard: $150/mo ($120/mo billed yearly; 3 members, helpdesk inbox, voice API); Pro: $500/mo ($400/mo billed yearly; 5 members, advanced analytics); Custom: Custom pricing (SSO, HIPAA-eligible, white-labeling). Its lowest listed monthly plan is Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations). Monthly billing shown; yearly billing is 20% off. Extra message credits: $40 per 1,000 (auto recharge). Checked October 23, 2026 on the vendor's pricing page.
How much does Intercom Fin cost?
Intercom Fin lists Fin AI Agent: $0.99 per outcome (resolutions and handoffs; qualifications $9.99 each; 50 outcomes/month minimum with another helpdesk); Intercom helpdesk: from $19/seat/mo (plus $0.99 per Fin outcome); Copilot add-on: $35/user/mo (AI assistant in the inbox); Fin Voice: Custom pricing (select customers, via sales). It doesn't list a monthly price for every plan, so check the plan details. Charged only for outcomes (resolutions, handoffs, routings at $0.99; qualifications $9.99). Fin Voice moved to custom pricing via sales. Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. Checked October 29, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Chatbase or Intercom Fin? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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