Compare · Prices checked October 30, 2026 and October 31, 2026
Tidio vs tawk.to (2026)
Published starting prices: Tidio, Free; paid from $32.50/mo. tawk.to, Free; AI Assist $29/mo. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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SupportFree tier
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesFree; paid from $32.50/mo
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SupportFree tier
tawk.to
Free live chat, ticketing and knowledge base for websites. Its AI Assist add-on runs AI agents that answer from your knowledge base and hand off to your team.
SubscriptionFree; AI Assist $29/mo
Short answer: Tidio vs tawk.to pricing
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and tawk.to AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). Tidio lists the lower one. Tidio and tawk.to also have a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 31, 2026. Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. tawk.to: yes. Its Free plan is $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume), checked October 31, 2026.
Pricing side by side
| Item |  Tidio Lyro | tawk.to |
|---|---|---|
| Starting price | Free; paid from $32.50/mo | Free; AI Assist $29/mo |
| Pricing model | Subscription | Subscription |
| Free plan | Yes | Yes |
| Plans |
|
|
| Pricing note | Prices shown are with annual billing (the page advertises 2 months free). | The platform is free; tawk.to charges only for optional add-ons, billed per property rather than per seat. A Data Enrichment add-on (from $59/mo) is on a waitlist. |
| Checked | October 30, 2026 | October 31, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Tidio | tawk.to |
|---|---|---|
| What it is | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. | Free live chat, ticketing and knowledge base for websites. Its AI Assist add-on runs AI agents that answer from your knowledge base and hand off to your team. |
| Made by | Tidio | tawk.to |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 3 | 0 |
Use cases
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
tawk.to
We haven't found a verified public use case for tawk.to yet.
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- SubscriptionFree plan
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at Free; paid from $32.50/mo (subscription, free plan available).
- SubscriptionFree plan
tawk.to is best for
- Teams that need to: Chat with website visitors for free; Answer common questions with AI and hand off to staff.
- Budget: starts at Free; AI Assist $29/mo (subscription, free plan available).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Tidio Lyro · tawk.to.
FAQ
Which is cheaper, Tidio or tawk.to?
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and tawk.to AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). Tidio lists the lower one. Tidio and tawk.to also have a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 31, 2026.
Is Tidio free? Is tawk.to free?
Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. tawk.to: yes. Its Free plan is $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume), checked October 31, 2026.
How much does Tidio cost?
Tidio lists Free: $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)); Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 30, 2026 on the vendor's pricing page.
How much does tawk.to cost?
tawk.to lists Free: $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume); AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off); Whitelabel add-on: $29/mo (per property; removes the tawk.to badge, custom domains, branded emails); Voice Agents add-on: from $49/mo (plus usage; waitlist). Its lowest listed monthly plan is AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). The platform is free; tawk.to charges only for optional add-ons, billed per property rather than per seat. A Data Enrichment add-on (from $59/mo) is on a waitlist. Checked October 31, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Tidio Lyro or tawk.to? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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