tawk.to: pricing, what it does and real use cases
Free live chat, ticketing and knowledge base for websites. Its AI Assist add-on runs AI agents that answer from your knowledge base and hand off to your team.
SupportSubscriptionFree tierBy tawk.to
Starting price
Free; AI Assist $29/mo
Pricing model
Subscription
Use cases we found
0
Prices checked
October 31, 2026
Get an email when tawk.to prices change
Jobs it fits
- Chat with website visitors for free
- Answer common questions with AI and hand off to staff
Short answer: tawk.to pricing in 2026
tawk.to has a free plan (Free: $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume)), and the cheapest monthly plan listed is AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). tawk.to's pricing page lists 3 paid plans in all, compared below. Checked October 31, 2026.
Pricing
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume |
| AI Assist | $29/mo | optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off |
| Whitelabel add-on | $29/mo | per property; removes the tawk.to badge, custom domains, branded emails |
| Voice Agents add-on | from $49/mo | plus usage; waitlist |
The platform is free; tawk.to charges only for optional add-ons, billed per property rather than per seat. A Data Enrichment add-on (from $59/mo) is on a waitlist.
Source: https://www.tawk.to/add-ons/, checked October 31, 2026. Prices change; confirm on the vendor's page.
tawk.to pricing FAQ
How much does tawk.to cost?
tawk.to's pricing page lists Free: $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume); AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off); Whitelabel add-on: $29/mo (per property; removes the tawk.to badge, custom domains, branded emails); Voice Agents add-on: from $49/mo (plus usage; waitlist). The platform is free; tawk.to charges only for optional add-ons, billed per property rather than per seat. A Data Enrichment add-on (from $59/mo) is on a waitlist. Checked October 31, 2026.
Is tawk.to free?
Yes. tawk.to has a free plan (Free: $0 (live chat, ticketing, knowledge base and CRM; AI Assist has a free tier for limited volume)); the first paid plan listed is AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). Checked October 31, 2026.
Is there a cheaper alternative to tawk.to?
tawk.to's lowest listed monthly plan is AI Assist: $29/mo (optional add-on: AI agents and AI workflows trained on your knowledge base, with human hand-off). Other customer support agents with a lower listed monthly plan: Gorgias AI Agent (Starter: $10/mo (monthly only; 50 tickets; AI Agent $30/mo for 30 interactions)); Zendesk AI agents (Support Team: $19/agent/mo (billed yearly ($25 monthly); no AI agents)); LiveChat (Essential: $19/user/mo (billed annually ($25 monthly); 1 AI Agent, 10 AI resolutions; 60-day chat history)). Prices as printed on each vendor's pricing page; plans differ in what they include and some are per seat.
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What people are doing with it
We haven't found a public, verifiable use case for tawk.to yet. Fewer real examples beat made-up ones. Seen one? Send us the link.
Each one is summarised in our own words from the linked public post. Vendor case studies are labelled; they report the vendor's and customer's numbers, not ours. All use cases.
What reviewers say
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Reader reviews
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