AI receptionists · Medical · Prices checked October 20, 2026
Best AI Receptionist for Medical Practices (2026)
Our shortlist for medical practices, ranked, with the real monthly bill at about 300 calls. Built from public pricing and reviews; no hands-on testing yet. How we rank.
Our pick
Weave AI Receptionist
Industry-specific (healthcare practice platform add-on)
Healthcare-native platform with HIPAA posture; AI add-on price is by quote.
- Native dental PMS booking · HIPAA posture · One inbox for calls, texts, AI
- AI price not public · You need the Weave platform
Weave platform reviewers say (limited evidence): + Calls, texts, reminders and patient details in one place. – Softphone and phone glitches that need restarts. More
- Real bill at 300 calls/mo
- $199 + AI add-on (not public)Base + AI Receptionist · advertised $199/mo
- Free trial
- No platform trial; new products offered to existing customers on trials (third-party report)
- Public reviews
- 4.6 G2 (354)4.4 Capterra (705)
What each option really costs
| # | Product | Advertised | Real cost, 300 calls/mo |
|---|---|---|---|
| 1 | Weave AI Receptionist | $199/mo | $199 + AI add-on (not public) |
| 2 |  Goodcall | $79/mo | $129/mo |
| 3 |  Ruby | $250/mo | ≈ $3,128/mo |
| 4 |  Retell AI | $0.07/min | ≈ $115/mo + build time |
| 5 |  Upfirst | $24.95/mo | $159.95/mo |
Plan, trial and HIPAA details are on each product page.
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Math for each product is on its page.
The rest of the shortlist
- Goodcall AI receptionist (self-serve)
BAA on the $299 Scale plan, published pricing.
- Very predictable bill: no minute metering · Cheap at 300 calls
- Almost no public review evidence · HIPAA only on the $299 plan
Reviewers say (thin evidence): – Prices raised without notice; one reviewer went from $59 to $99 to $130 a month. More
- Ruby Live human receptionists (with optional AI enhancements)
Human receptionists with HIPAA-compliant service if AI isn't acceptable.
- Real people on every call · Bilingual and HIPAA options
- About 6-25× the cost of AI options at 300 calls · Minute rounding and hold time are billed
Reviewers say (limited evidence): + Real, friendly receptionists who represent the business well. – Expensive, and the bill grows quickly with use; one reviewer cites $650 for 200 minutes. More
- Retell AI Developer voice AI platform (build your own)
For practices with an IT partner: lowest running cost and a HIPAA/BAA path, but you must build it.
- Lowest running cost · Huge positive review base
- Not a finished product: needs building and upkeep · Costs vary with model choice
Reviewers say: + Quick to build and launch an agent. – Not beginner-friendly; needs technical know-how. More
- Upfirst AI receptionist (self-serve)
Good for scheduling and FAQs; you'd need the custom plan for a BAA.
- Exactly 300 calls on the Pro plan · Spam and short calls not billed
- HIPAA BAA only on custom plan · No dental/vet practice-software integrations named
Reviewers say (limited evidence): + Fast setup; one owner was running in under 20 minutes. – The AI's cadence still sounds like AI to some callers. More
Prices change. We track them.
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How to choose for medical practices
- HIPAA with a signed BAA (non-negotiable for PHI)
- Clear triage and escalation rules
- Appointment requests or booking
- Spanish support
Then run a free trial with real forwarded calls for a week, after hours first. Listen to five recordings before you switch it on for all calls.
FAQ
How much does an AI receptionist cost for medical practices?
At about 300 calls a month (3-minute average), the options on this page range from $114.50 to $3,127.50 a month based on public pricing checked October 20, 2026. Some vendors only quote after a demo.
Did you test these products?
Not yet. v1 of AITeamGuide ranks from public pricing, published features and public user reviews. We say so plainly and will add hands-on test calls in a later version.
Will customers know they're talking to AI?
Usually yes, eventually. Most tools let you choose whether the agent says it's an assistant. What matters more is that it transfers quickly to a person when asked.
Can I keep my existing phone number?
With every product here you can forward your current number to the AI, so you don't need to port it.
What should I check before signing up?
Ask in writing: the overage rate, whether spam and short calls are billed, whether it books directly into your software, and (for health data) whether they'll sign a BAA.
Why this page exists: people search "ai receptionist for medical office". Demand signal: Autocomplete: 'ai receptionist for medical office', 'best ai receptionist for medical practice', 'ai answering service for medical office'.