Compare · Prices checked October 30, 2026 and October 23, 2026
Tidio vs Botpress (2026)
Published starting prices: Tidio, Free; paid from $32.50/mo. Botpress, Free. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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SupportFree tier
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesFree; paid from $32.50/mo
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SupportFree tier
Botpress
Platform for building AI agents for customer conversations, with a visual studio, a webchat widget, a help center and team routing.
SubscriptionFree
Short answer: Tidio vs Botpress pricing
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and Botpress Plus: $150/mo (billed annually; 250 conversations/mo, extra packs of 100 for $65; $25 AI usage included; unlimited AI agents, whitelabel webchat). Tidio lists the lower one. Tidio and Botpress also have a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 23, 2026. Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. Botpress: yes. Its Free plan is $0 (100 conversations/mo, no top-ups; 3 seats, 3 AI agents), checked October 23, 2026.
Pricing side by side
| Item |  Tidio Lyro | Botpress |
|---|---|---|
| Starting price | Free; paid from $32.50/mo | Free |
| Pricing model | Subscription | Subscription |
| Free plan | Yes | Yes |
| Plans |
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|
| Pricing note | Prices shown are with annual billing (the page advertises 2 months free). | Plus and Team prices shown are billed annually (the page says annual saves 20%). Priced per conversation: any exchange with at least two end-user messages in a month counts; on paid plans, packs of 100 are added automatically near the limit and can’t be turned off. |
| Checked | October 30, 2026 | October 23, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Tidio | Botpress |
|---|---|---|
| What it is | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. | Platform for building AI agents for customer conversations, with a visual studio, a webchat widget, a help center and team routing. |
| Made by | Tidio | Botpress |
| Listed under | Customer support agents | Customer support agents, AI agent builders & automation platforms |
| Jobs it fits |
|
|
| Verified public use cases | 3 | 0 |
Use cases
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
Botpress
We haven't found a verified public use case for Botpress yet.
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- SubscriptionFree plan
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at Free; paid from $32.50/mo (subscription, free plan available).
- SubscriptionFree plan
Botpress is best for
- Teams that need to: Build and run an AI support agent on your website; Route conversations between AI agents and your team.
- Budget: starts at Free (subscription, free plan available).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Tidio Lyro · Botpress.
FAQ
Which is cheaper, Tidio or Botpress?
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and Botpress Plus: $150/mo (billed annually; 250 conversations/mo, extra packs of 100 for $65; $25 AI usage included; unlimited AI agents, whitelabel webchat). Tidio lists the lower one. Tidio and Botpress also have a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 23, 2026.
Is Tidio free? Is Botpress free?
Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. Botpress: yes. Its Free plan is $0 (100 conversations/mo, no top-ups; 3 seats, 3 AI agents), checked October 23, 2026.
How much does Tidio cost?
Tidio lists Free: $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)); Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 30, 2026 on the vendor's pricing page.
How much does Botpress cost?
Botpress lists Free: $0 (100 conversations/mo, no top-ups; 3 seats, 3 AI agents); Plus: $150/mo (billed annually; 250 conversations/mo, extra packs of 100 for $65; $25 AI usage included; unlimited AI agents, whitelabel webchat); Team: $750/mo (billed annually; 1,500 conversations/mo, extra packs of 100 for $50; $150 AI usage included; unlimited seats, routing and RBAC); Custom: Custom pricing (custom conversation volume, uptime SLA, voice channel). Its lowest listed monthly plan is Plus: $150/mo (billed annually; 250 conversations/mo, extra packs of 100 for $65; $25 AI usage included; unlimited AI agents, whitelabel webchat). Plus and Team prices shown are billed annually (the page says annual saves 20%). Priced per conversation: any exchange with at least two end-user messages in a month counts; on paid plans, packs of 100 are added automatically near the limit and can’t be turned off. Checked October 23, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Tidio Lyro or Botpress? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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