Compare · Prices checked October 23, 2026 and October 30, 2026
Chatbase vs Tidio (2026)
Published starting prices: Chatbase, $40/mo. Tidio, Free; paid from $32.50/mo. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Chatbase
Build an AI support agent trained on your own docs and website, then add it to your site as a chat widget or connect it to other channels.
Subscription$40/mo
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SupportFree tier
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesFree; paid from $32.50/mo
Short answer: Chatbase vs Tidio pricing
Comparing the lowest listed monthly plans: Chatbase Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations), and Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Tidio lists the lower one. Tidio also has a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 23, 2026 and October 30, 2026. Chatbase: no $0 plan on its pricing page (checked October 23, 2026). Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026.
Pricing side by side
| Item | Chatbase |  Tidio Lyro |
|---|---|---|
| Starting price | $40/mo | Free; paid from $32.50/mo |
| Pricing model | Subscription | Subscription |
| Free plan | No | Yes |
| Plans |
|
|
| Pricing note | Monthly billing shown; yearly billing is 20% off. Extra message credits: $40 per 1,000 (auto recharge). | Prices shown are with annual billing (the page advertises 2 months free). |
| Checked | October 23, 2026 | October 30, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Chatbase | Tidio |
|---|---|---|
| What it is | Build an AI support agent trained on your own docs and website, then add it to your site as a chat widget or connect it to other channels. | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. |
| Made by | Chatbase | Tidio |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 0 | 3 |
Use cases
Chatbase
We haven't found a verified public use case for Chatbase yet.
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Chatbase is best for
- Teams that need to: Answer website visitors from your own docs; Hand conversations to your team.
- Budget: starts at $40/mo (subscription).
- SubscriptionFree plan
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at Free; paid from $32.50/mo (subscription, free plan available).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Chatbase · Tidio Lyro.
FAQ
Which is cheaper, Chatbase or Tidio?
Comparing the lowest listed monthly plans: Chatbase Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations), and Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Tidio lists the lower one. Tidio also has a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 23, 2026 and October 30, 2026.
Is Chatbase free? Is Tidio free?
Chatbase: no $0 plan on its pricing page (checked October 23, 2026). Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026.
How much does Chatbase cost?
Chatbase lists Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations); Standard: $150/mo ($120/mo billed yearly; 3 members, helpdesk inbox, voice API); Pro: $500/mo ($400/mo billed yearly; 5 members, advanced analytics); Custom: Custom pricing (SSO, HIPAA-eligible, white-labeling). Its lowest listed monthly plan is Hobby: $40/mo ($32/mo billed yearly; 2 members, basic integrations). Monthly billing shown; yearly billing is 20% off. Extra message credits: $40 per 1,000 (auto recharge). Checked October 23, 2026 on the vendor's pricing page.
How much does Tidio cost?
Tidio lists Free: $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)); Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 30, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Chatbase or Tidio Lyro? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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