Tidio Lyro: pricing, what it does and real use cases
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
SupportSubscriptionBy Tidio
Starting price
from $32.50/mo
Pricing model
Subscription
Use cases we found
3
Prices checked
October 21, 2026
Jobs it fits
- Answer store FAQs and order questions
- Support customers in several languages
Pricing
| Plan | Price | Notes |
|---|---|---|
| Lyro AI Agent | from $32.50/mo | from 50 Lyro conversations; standalone |
| Starter | $24.17/mo | 100 billable conversations |
| Growth | from $49.17/mo | from 250 billable conversations |
| Plus | from $300/mo | plus usage |
Prices shown are with annual billing (the page advertises 2 months free).
Source: https://www.tidio.com/pricing/, checked October 21, 2026. Prices change; confirm on the vendor's page.
What people are doing with it
-
Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
Each one is summarised in our own words from the linked public post. Vendor case studies are labelled; they report the vendor's and customer's numbers, not ours. All use cases.
What reviewers say
We haven't written a full summary of public reviews for Tidio Lyro yet. It's on the list, and reader reviews below are welcome.
Reader reviews
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PlaybookBy AITeamGuide
Triage a support inbox and draft answers from your help docs
Answer the common questions automatically, draft replies for the rest from your own docs, and escalate anything about money or safety to a person.
Customer support4 steps
Work at Tidio Lyro? Vendors: claim or feature your listing (claiming is free; paid status never changes rankings).