Compare · Prices checked October 21, 2026
Tidio vs Intercom Fin (2026)
Published starting prices: Tidio, from $32.50/mo. Intercom Fin, $0.99 per resolution. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesfrom $32.50/mo
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Support
Intercom Fin
An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.
Pay per use · 3 use cases$0.99 per resolution
Quick answer
- Cheaper: Tidio's lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 21, 2026.
- Free plans: Tidio: no $0 plan on its pricing page (checked October 21, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026).
Pricing side by side
| Item |  Tidio Lyro |  Intercom Fin |
|---|---|---|
| Starting price | from $32.50/mo | $0.99 per resolution |
| Pricing model | Subscription | Pay per use |
| Free plan | No | No |
| Plans |
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| Pricing note | Prices shown are with annual billing (the page advertises 2 months free). | Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. |
| Checked | October 21, 2026 | October 21, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Tidio | Intercom Fin |
|---|---|---|
| What it is | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. | An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk. |
| Made by | Tidio | Intercom |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
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| Verified public use cases | 3 | 3 |
Use cases
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
Intercom Fin
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Use caseSupportVendor case study
Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.
date not statedIntercom Fin
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Use caseSupportVendor case study
Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.
date not statedIntercom Fin
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Use caseSupportVendor case study
Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.
date not statedIntercom Fin
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at from $32.50/mo (subscription).
- Pay per use
Intercom Fin is best for
- Teams that need to: Answer order, billing and how-to questions 24/7; Absorb seasonal spikes without hiring.
- Budget: starts at $0.99 per resolution (pay per use).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Tidio Lyro · Intercom Fin.
FAQ
Which is cheaper, Tidio or Intercom Fin?
Tidio's lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 21, 2026.
Is Tidio free? Is Intercom Fin free?
Tidio: no $0 plan on its pricing page (checked October 21, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026).
How much does Tidio cost?
Tidio lists Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 21, 2026 on the vendor's pricing page.
How much does Intercom Fin cost?
Intercom Fin lists Fin AI Agent: $0.99 per outcome (only charged when Fin resolves); Fin Voice: $1.99 per voice outcome (via sales); Intercom helpdesk: from $19/seat/mo (if you use Intercom as the inbox). It doesn't list a monthly price for every plan, so check the plan details. Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. Checked October 21, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Tidio Lyro or Intercom Fin? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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