Gorgias AI Agent: pricing, what it does and real use cases
A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.
SupportSubscriptionBy Gorgias
Starting price
$40/mo + AI Agent
Pricing model
Subscription
Use cases we found
3
Prices checked
October 21, 2026
Jobs it fits
- Answer 'where is my order?' and returns emails
- Handle pre-purchase questions fast
Pricing
| Plan | Price | Notes |
|---|---|---|
| Starter | $40/mo | 50 tickets; AI Agent add-on $30/mo |
| Basic | $90/mo | $77 billed annually; 300 tickets |
| Pro | $550/mo | $471 billed annually; 2,000 tickets |
| Advanced | $1,430/mo | $1,227 billed annually; 5,000 tickets |
Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan.
Source: https://www.gorgias.com/pricing, checked October 21, 2026. Prices change; confirm on the vendor's page.
What people are doing with it
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Use caseSupportVendor case study
Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.
Aug 2025Gorgias
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Use caseSupportVendor case study
French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.
Jun 2025Gorgias
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Use caseSupportVendor case study
Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.
May 2024Gorgias
Each one is summarised in our own words from the linked public post. Vendor case studies are labelled; they report the vendor's and customer's numbers, not ours. All use cases.
What reviewers say
We haven't written a full summary of public reviews for Gorgias AI Agent yet. It's on the list, and reader reviews below are welcome.
Reader reviews
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PlaybookBy AITeamGuide
Triage a support inbox and draft answers from your help docs
Answer the common questions automatically, draft replies for the rest from your own docs, and escalate anything about money or safety to a person.
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Work at Gorgias AI Agent? Vendors: claim or feature your listing (claiming is free; paid status never changes rankings).