Compare · Prices checked October 21, 2026
Intercom Fin vs Zendesk (2026)
Published starting prices: Intercom Fin, $0.99 per resolution. Zendesk, $55/agent/mo (Suite Team). Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Intercom Fin
An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.
Pay per use · 3 use cases$0.99 per resolution
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Support
Zendesk AI agents
AI agents inside Zendesk's helpdesk suite that answer and resolve requests across messaging and email.
Per seat · 2 use cases$55/agent/mo (Suite Team)
Quick answer
- Cheaper: Intercom Fin doesn't list a monthly plan ($0.99 per resolution); Zendesk's is Support Team: $19/agent/mo (billed yearly; no AI agents), so there's no like-for-like monthly comparison. Checked October 21, 2026.
- Free plans: Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026). Zendesk: no $0 plan on its pricing page (checked October 21, 2026).
Pricing side by side
| Item |  Intercom Fin |  Zendesk AI agents |
|---|---|---|
| Starting price | $0.99 per resolution | $55/agent/mo (Suite Team) |
| Pricing model | Pay per use | Per seat |
| Free plan | No | No |
| Plans |
|
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| Pricing note | Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. | Monthly-billing prices are higher. |
| Checked | October 21, 2026 | October 21, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Intercom Fin | Zendesk |
|---|---|---|
| What it is | An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk. | AI agents inside Zendesk's helpdesk suite that answer and resolve requests across messaging and email. |
| Made by | Intercom | Zendesk |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 3 | 2 |
Use cases
Intercom Fin
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Use caseSupportVendor case study
Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.
date not statedIntercom Fin
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Use caseSupportVendor case study
Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.
date not statedIntercom Fin
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Use caseSupportVendor case study
Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.
date not statedIntercom Fin
Zendesk AI agents
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Use caseSupportVendor case study
Envato uses Zendesk AI agents to resolve more than 45% of inquiries automatically for its 2 million+ users, cutting first response time by 98%.
Aug 2026Zendesk
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Use caseSupportVendor case study
Garden-products maker Hozelock moved from email-only support to messaging with Zendesk AI agents and automated 65% of enquiries in under a year.
Jun 2025Zendesk
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Pay per use
Intercom Fin is best for
- Teams that need to: Answer order, billing and how-to questions 24/7; Absorb seasonal spikes without hiring.
- Budget: starts at $0.99 per resolution (pay per use).
- Per seat
Zendesk AI agents is best for
- Teams that need to: Automate common support requests; Move from email-only to messaging support.
- Budget: starts at $55/agent/mo (Suite Team) (per seat).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Intercom Fin · Zendesk AI agents.
FAQ
Which is cheaper, Intercom Fin or Zendesk?
Intercom Fin doesn't list a monthly plan ($0.99 per resolution); Zendesk's is Support Team: $19/agent/mo (billed yearly; no AI agents), so there's no like-for-like monthly comparison. Checked October 21, 2026.
Is Intercom Fin free? Is Zendesk free?
Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026). Zendesk: no $0 plan on its pricing page (checked October 21, 2026).
How much does Intercom Fin cost?
Intercom Fin lists Fin AI Agent: $0.99 per outcome (only charged when Fin resolves); Fin Voice: $1.99 per voice outcome (via sales); Intercom helpdesk: from $19/seat/mo (if you use Intercom as the inbox). It doesn't list a monthly price for every plan, so check the plan details. Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. Checked October 21, 2026 on the vendor's pricing page.
How much does Zendesk cost?
Zendesk lists Support Team: $19/agent/mo (billed yearly; no AI agents); Suite Team: $55/agent/mo (billed yearly; includes AI agents); Suite Professional: $115/agent/mo (billed yearly); Copilot add-on: $50/agent/mo (billed yearly). Its lowest listed monthly plan is Support Team: $19/agent/mo (billed yearly; no AI agents). Monthly-billing prices are higher. Checked October 21, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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