Compare · Prices checked October 21, 2026
Tidio vs Gorgias (2026)
Published starting prices: Tidio, from $32.50/mo. Gorgias, $40/mo + AI Agent. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesfrom $32.50/mo
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Support
Gorgias AI Agent
A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.
Subscription · 3 use cases$40/mo + AI Agent
Quick answer
- Cheaper: Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations), and Gorgias Starter: $40/mo (50 tickets; AI Agent add-on $30/mo). Tidio lists the lower one. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 21, 2026.
- Free plans: Tidio: no $0 plan on its pricing page (checked October 21, 2026). Gorgias: no $0 plan on its pricing page (checked October 21, 2026).
Pricing side by side
| Item |  Tidio Lyro |  Gorgias AI Agent |
|---|---|---|
| Starting price | from $32.50/mo | $40/mo + AI Agent |
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Plans |
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| Pricing note | Prices shown are with annual billing (the page advertises 2 months free). | Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. |
| Checked | October 21, 2026 | October 21, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Tidio | Gorgias |
|---|---|---|
| What it is | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. | A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies. |
| Made by | Tidio | Gorgias |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
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| Verified public use cases | 3 | 3 |
Use cases
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
Gorgias AI Agent
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Use caseSupportVendor case study
Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.
Aug 2025Gorgias
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Use caseSupportVendor case study
French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.
Jun 2025Gorgias
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Use caseSupportVendor case study
Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.
May 2024Gorgias
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at from $32.50/mo (subscription).
- Subscription
Gorgias AI Agent is best for
- Teams that need to: Answer 'where is my order?' and returns emails; Handle pre-purchase questions fast.
- Budget: starts at $40/mo + AI Agent (subscription).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Tidio Lyro · Gorgias AI Agent.
FAQ
Which is cheaper, Tidio or Gorgias?
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations), and Gorgias Starter: $40/mo (50 tickets; AI Agent add-on $30/mo). Tidio lists the lower one. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 21, 2026.
Is Tidio free? Is Gorgias free?
Tidio: no $0 plan on its pricing page (checked October 21, 2026). Gorgias: no $0 plan on its pricing page (checked October 21, 2026).
How much does Tidio cost?
Tidio lists Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 21, 2026 on the vendor's pricing page.
How much does Gorgias cost?
Gorgias lists Starter: $40/mo (50 tickets; AI Agent add-on $30/mo); Basic: $90/mo ($77 billed annually; 300 tickets); Pro: $550/mo ($471 billed annually; 2,000 tickets); Advanced: $1,430/mo ($1,227 billed annually; 5,000 tickets). Its lowest listed monthly plan is Starter: $40/mo (50 tickets; AI Agent add-on $30/mo). Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. Checked October 21, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Tidio Lyro or Gorgias AI Agent? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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