Alternatives · Customer support agents · Prices checked October 21, 2026
Zendesk AI agents alternatives (2026): 10 compared by price
Zendesk AI agents starts at $55/agent/mo (Suite Team) (checked October 21, 2026). Here are 10 alternatives for the same job, each with its pricing as the vendor publishes it, the source and the date we checked it: 4 publish prices, 6 quote only. Ordered by our data, never by payment.
Quick answer
- Zendesk AI agents starts at: $55/agent/mo (Suite Team) (checked October 21, 2026, full listing).
- First in our order: Tidio Lyro (from $32.50/mo), Gorgias AI Agent ($40/mo + AI Agent), Intercom Fin ($0.99 per resolution).
- Lowest listed monthly plan: Tidio Lyro at $24.17/mo (0 of 10 list a lower monthly plan than Zendesk AI agents).
- Free plan: none of the alternatives publishes one.
- No public price: HubSpot Customer Agent, Ada, Aisera, Decagon, Kustomer, Sierra.
- Open source: 5 projects in the Hub for the same job.
Zendesk AI agents pricing, for reference
- Support Team: $19/agent/mo
- Suite Team: $55/agent/mo
- Suite Professional: $115/agent/mo
- Copilot add-on: $50/agent/mo
Monthly-billing prices are higher.
Source: vendor pricing page, checked October 21, 2026. Zendesk AI agents: full listing.
All 10 Zendesk AI agents alternatives, in our order
Customer support agents →-
Support
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesfrom $32.50/mo
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Support
Gorgias AI Agent
A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.
Subscription · 3 use cases$40/mo + AI Agent
-
Support
Intercom Fin
An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.
Pay per use · 3 use cases$0.99 per resolution
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Ecommerce
Siena AI
An AI customer-experience agent for ecommerce brands that resolves support tickets across channels.
Subscription$750/mo platform fee + $0.90/ticket
-
Support
HubSpot Customer Agent
HubSpot's AI agent for chat, email, forms and calling, trained on your content and connected to the HubSpot CRM.
Pay per use · 2 use casesUses HubSpot Credits
-
Support
Ada
An AI customer service agent platform that resolves inquiries across chat, email and voice.
Quote onlyContact sales
-
IT helpdesk
Aisera
Agentic AI for enterprise IT, HR and customer service that resolves requests automatically.
Quote onlyContact sales
-
Support
Decagon
AI customer-service agents for large companies across chat, email and voice.
Quote onlyContact sales
-
Support
Kustomer
A customer service CRM with AI agents for chat, email and voice support.
Quote onlyContact sales
-
Support
Sierra
AI agents for customer experience from Bret Taylor's company, priced on outcomes.
SubscriptionOutcome-based (quote)
How we ordered this list: whether the vendor publishes its prices, then the number of verified public use cases we've found, then the lowest listed monthly plan. Only full listings (verified starting price with its source) in the same job category are included. We haven't tested these hands-on. How we rank.
Pricing compared
| Alternative | Starts at | Model | Free plan | Lowest monthly plan vs Zendesk AI agents ($19/mo) | Checked | Source |
|---|---|---|---|---|---|---|
 Tidio Lyro | from $32.50/mo | Subscription | No | $24.17/mo (higher) | October 21, 2026 | Source |
 Gorgias AI Agent | $40/mo + AI Agent | Subscription | No | $40/mo (higher) | October 21, 2026 | Source |
 Intercom Fin | $0.99 per resolution | Pay per use | No | no monthly plan listed | October 21, 2026 | Source |
 Siena AI | $750/mo platform fee + $0.90/ticket | Subscription | No | $750/mo (higher) | October 21, 2026 | Source |
 HubSpot Customer Agent | Uses HubSpot Credits | Pay per use | No | no monthly plan listed | October 21, 2026 | Source |
| Ada | Contact sales | Quote only | No | no monthly plan listed | October 21, 2026 | Source |
 Aisera | Contact sales | Quote only | No | no monthly plan listed | October 21, 2026 | Source |
 Decagon | Contact sales | Quote only | No | no monthly plan listed | October 21, 2026 | Source |
 Kustomer | Contact sales | Quote only | No | no monthly plan listed | October 21, 2026 | Source |
 Sierra | Outcome-based (quote) | Subscription | No | no monthly plan listed | October 21, 2026 | Source |
Prices are copied from each vendor's public pricing page on the date shown. "not published" or "Contact sales" means the vendor doesn't publish a price; we don't guess. Monthly plans are compared as listed (per seat where the vendor prices per seat); usage-priced plans have no monthly figure. Prices change; confirm with the vendor.
Open-source Zendesk AI agents alternatives from the Hub
Free, open-source agents, skills, MCP servers and recipes for the same job, from the AITeamGuide Hub. You run them yourself.
-
Agent
Dify
A workspace for building AI apps, agent workflows and document Q&A, self-hosted with Docker or on their cloud.
Ops & IT · Customer support★ 159k
-
Agent
Chatwoot (with Captain)
An open-source help desk for chat, email and social messages, with a built-in AI agent called Captain that answers common questions.
Customer support★ 38k
-
Skill
Knowledge Work Plugins
Anthropic's plugins (skills plus connectors) for sales, customer support, marketing, legal, finance, productivity and more.
Sales · Customer support★ 32k
-
Playbook
Claude Quickstarts
Anthropic's starter projects, such as a customer support agent, a financial data analyst and a computer-use demo.
Customer support · Finance & accounting★ 19k
-
PlaybookBy AITeamGuide
Triage a support inbox and draft answers from your help docs
Answer the common questions automatically, draft replies for the rest from your own docs, and escalate anything about money or safety to a person.
Customer support4 steps
FAQ
What are the best Zendesk AI agents alternatives in 2026?
We list 10 alternatives to Zendesk AI agents for the same job (answer customer questions in chat and email), each with pricing checked on the vendor's own site. Ordered by our data (whether the vendor publishes its prices, then the number of verified public use cases we've found, then the lowest listed monthly plan), the first three are Tidio Lyro (from $32.50/mo), Gorgias AI Agent ($40/mo + AI Agent) and Intercom Fin ($0.99 per resolution). We haven't tested them hands-on, and no vendor can pay to change this order.
Is there a cheaper alternative to Zendesk AI agents?
Zendesk AI agents's lowest listed monthly plan is $19/mo (checked October 21, 2026). None of the 10 alternatives lists a lower monthly plan. Plans are compared as the vendors list them (per seat where they price per seat), so check what each plan includes.
Is there a free alternative to Zendesk AI agents?
None of the 10 alternatives we list publishes a free plan on its pricing page (checked October 21, 2026).
Is there an open-source alternative to Zendesk AI agents?
The AITeamGuide Hub lists 5 open-source projects for the same job that you run yourself, for example Dify, Chatwoot (with Captain) and Knowledge Work Plugins. They need setup and hosting, unlike Zendesk AI agents.
Can a vendor pay to rank higher here?
No. The order comes from our data only. Paid placements are always labelled "Sponsored" or "Featured", sit outside the list and never change the order.
Related guides
All alternatives →- Intercom Fin vs ZendeskSide-by-side pricing
- Gorgias vs ZendeskSide-by-side pricing
- Best AI customer support agents 202611 compared by price
- Intercom Fin alternatives10 compared by price
- Gorgias AI Agent alternatives10 compared by price
- Tidio Lyro alternatives10 compared by price
Work at Zendesk AI agents? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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