AITeamGuide

AITeamGuide Hub · Playbook

Triage a support inbox and draft answers from your help docs

Answer the common questions automatically, draft replies for the rest from your own docs, and escalate anything about money or safety to a person.

PlaybookBy AITeamGuideCustomer support

Key facts

Type
Playbook
Jobs it fits
Answer customer questions in chat and email
Fields
Customer support
Works with
Self-hosted, Claude Code
Author
@aiteamguide
Added to the Hub
October 21, 2026

Written by AITeamGuide from the tools' own docs. We haven't run it end to end in production; test with your own data first.

The recipe

  1. 1. Shared inbox

    Run chat and email through Chatwoot and switch on its Captain AI agent for FAQ-style questions.

    Chatwoot (with Captain)

  2. 2. Draft from your docs

    For harder tickets, the customer-support plugin from Knowledge Work Plugins drafts a reply and suggests a help-centre article.

    Knowledge Work Plugins

  3. 3. Starter code if you build your own

    Anthropic's customer support agent quickstart shows the pattern with a knowledge base.

    Claude Quickstarts

  4. 4. Escalation rules

    Refunds, cancellations, legal threats and anything about safety always go to a person.

Install / Use it

By AITeamGuide · free to copy

Download playbook (.md)

Prefer a ready-made product?

Commercial agents for the same job, with real prices: Intercom Fin, Zendesk AI agents, Tidio Lyro, Gorgias AI Agent, all customer support agents.

More from the Hub

Summary written by AITeamGuide in our own words. GitHub numbers come from the public GitHub API and refresh daily. Maintainer and want a correction or removal? Tell us. Got something similar? Submit it to the Hub.