Compare · Prices checked October 21, 2026
Gorgias vs Zendesk (2026)
Published starting prices: Gorgias, $40/mo + AI Agent. Zendesk, $55/agent/mo (Suite Team). Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Gorgias AI Agent
A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.
Subscription · 3 use cases$40/mo + AI Agent
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Support
Zendesk AI agents
AI agents inside Zendesk's helpdesk suite that answer and resolve requests across messaging and email.
Per seat · 2 use cases$55/agent/mo (Suite Team)
Quick answer
- Cheaper: Comparing the lowest listed monthly plans: Gorgias Starter: $40/mo (50 tickets; AI Agent add-on $30/mo), and Zendesk Support Team: $19/agent/mo (billed yearly; no AI agents). Zendesk lists the lower one. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 21, 2026.
- Free plans: Gorgias: no $0 plan on its pricing page (checked October 21, 2026). Zendesk: no $0 plan on its pricing page (checked October 21, 2026).
Pricing side by side
| Item |  Gorgias AI Agent |  Zendesk AI agents |
|---|---|---|
| Starting price | $40/mo + AI Agent | $55/agent/mo (Suite Team) |
| Pricing model | Subscription | Per seat |
| Free plan | No | No |
| Plans |
|
|
| Pricing note | Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. | Monthly-billing prices are higher. |
| Checked | October 21, 2026 | October 21, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Gorgias | Zendesk |
|---|---|---|
| What it is | A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies. | AI agents inside Zendesk's helpdesk suite that answer and resolve requests across messaging and email. |
| Made by | Gorgias | Zendesk |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 3 | 2 |
Use cases
Gorgias AI Agent
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Use caseSupportVendor case study
Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.
Aug 2025Gorgias
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Use caseSupportVendor case study
French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.
Jun 2025Gorgias
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Use caseSupportVendor case study
Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.
May 2024Gorgias
Zendesk AI agents
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Use caseSupportVendor case study
Envato uses Zendesk AI agents to resolve more than 45% of inquiries automatically for its 2 million+ users, cutting first response time by 98%.
Aug 2026Zendesk
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Use caseSupportVendor case study
Garden-products maker Hozelock moved from email-only support to messaging with Zendesk AI agents and automated 65% of enquiries in under a year.
Jun 2025Zendesk
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Gorgias AI Agent is best for
- Teams that need to: Answer 'where is my order?' and returns emails; Handle pre-purchase questions fast.
- Budget: starts at $40/mo + AI Agent (subscription).
- Per seat
Zendesk AI agents is best for
- Teams that need to: Automate common support requests; Move from email-only to messaging support.
- Budget: starts at $55/agent/mo (Suite Team) (per seat).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Gorgias AI Agent · Zendesk AI agents.
FAQ
Which is cheaper, Gorgias or Zendesk?
Comparing the lowest listed monthly plans: Gorgias Starter: $40/mo (50 tickets; AI Agent add-on $30/mo), and Zendesk Support Team: $19/agent/mo (billed yearly; no AI agents). Zendesk lists the lower one. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 21, 2026.
Is Gorgias free? Is Zendesk free?
Gorgias: no $0 plan on its pricing page (checked October 21, 2026). Zendesk: no $0 plan on its pricing page (checked October 21, 2026).
How much does Gorgias cost?
Gorgias lists Starter: $40/mo (50 tickets; AI Agent add-on $30/mo); Basic: $90/mo ($77 billed annually; 300 tickets); Pro: $550/mo ($471 billed annually; 2,000 tickets); Advanced: $1,430/mo ($1,227 billed annually; 5,000 tickets). Its lowest listed monthly plan is Starter: $40/mo (50 tickets; AI Agent add-on $30/mo). Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. Checked October 21, 2026 on the vendor's pricing page.
How much does Zendesk cost?
Zendesk lists Support Team: $19/agent/mo (billed yearly; no AI agents); Suite Team: $55/agent/mo (billed yearly; includes AI agents); Suite Professional: $115/agent/mo (billed yearly); Copilot add-on: $50/agent/mo (billed yearly). Its lowest listed monthly plan is Support Team: $19/agent/mo (billed yearly; no AI agents). Monthly-billing prices are higher. Checked October 21, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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