Compare · Prices checked October 21, 2026
Gorgias vs Intercom Fin (2026)
Published starting prices: Gorgias, $40/mo + AI Agent. Intercom Fin, $0.99 per resolution. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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Support
Gorgias AI Agent
A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies.
Subscription · 3 use cases$40/mo + AI Agent
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Support
Intercom Fin
An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk.
Pay per use · 3 use cases$0.99 per resolution
Quick answer
- Cheaper: Gorgias' lowest listed monthly plan is Starter: $40/mo (50 tickets; AI Agent add-on $30/mo); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 21, 2026.
- Free plans: Gorgias: no $0 plan on its pricing page (checked October 21, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026).
Pricing side by side
| Item |  Gorgias AI Agent |  Intercom Fin |
|---|---|---|
| Starting price | $40/mo + AI Agent | $0.99 per resolution |
| Pricing model | Subscription | Pay per use |
| Free plan | No | No |
| Plans |
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| Pricing note | Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. | Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. |
| Checked | October 21, 2026 | October 21, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Gorgias | Intercom Fin |
|---|---|---|
| What it is | A helpdesk for Shopify stores with an AI agent that answers email and chat using order data, macros and your policies. | An AI support agent that answers from your help center and connected data, in chat, email and other channels; works with Intercom or another helpdesk. |
| Made by | Gorgias | Intercom |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
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| Verified public use cases | 3 | 3 |
Use cases
Gorgias AI Agent
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Use caseSupportVendor case study
Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.
Aug 2025Gorgias
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Use caseSupportVendor case study
French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.
Jun 2025Gorgias
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Use caseSupportVendor case study
Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.
May 2024Gorgias
Intercom Fin
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Use caseSupportVendor case study
Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.
date not statedIntercom Fin
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Use caseSupportVendor case study
Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.
date not statedIntercom Fin
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Use caseSupportVendor case study
Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.
date not statedIntercom Fin
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- Subscription
Gorgias AI Agent is best for
- Teams that need to: Answer 'where is my order?' and returns emails; Handle pre-purchase questions fast.
- Budget: starts at $40/mo + AI Agent (subscription).
- Pay per use
Intercom Fin is best for
- Teams that need to: Answer order, billing and how-to questions 24/7; Absorb seasonal spikes without hiring.
- Budget: starts at $0.99 per resolution (pay per use).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Gorgias AI Agent · Intercom Fin.
FAQ
Which is cheaper, Gorgias or Intercom Fin?
Gorgias' lowest listed monthly plan is Starter: $40/mo (50 tickets; AI Agent add-on $30/mo); Intercom Fin doesn't list a monthly plan ($0.99 per resolution), so there's no like-for-like monthly comparison. Checked October 21, 2026.
Is Gorgias free? Is Intercom Fin free?
Gorgias: no $0 plan on its pricing page (checked October 21, 2026). Intercom Fin: no $0 plan on its pricing page (checked October 21, 2026).
How much does Gorgias cost?
Gorgias lists Starter: $40/mo (50 tickets; AI Agent add-on $30/mo); Basic: $90/mo ($77 billed annually; 300 tickets); Pro: $550/mo ($471 billed annually; 2,000 tickets); Advanced: $1,430/mo ($1,227 billed annually; 5,000 tickets). Its lowest listed monthly plan is Starter: $40/mo (50 tickets; AI Agent add-on $30/mo). Priced by ticket volume, not seats; AI Agent usage is priced separately on each plan. Checked October 21, 2026 on the vendor's pricing page.
How much does Intercom Fin cost?
Intercom Fin lists Fin AI Agent: $0.99 per outcome (only charged when Fin resolves); Fin Voice: $1.99 per voice outcome (via sales); Intercom helpdesk: from $19/seat/mo (if you use Intercom as the inbox). It doesn't list a monthly price for every plan, so check the plan details. Vendor's own example: 200 conversations a month at a 76% resolution rate comes to about $150 for Fin plus $19 for one seat. Checked October 21, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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