Compare · Prices checked October 30, 2026 and October 31, 2026
Tidio vs LiveChat (2026)
Published starting prices: Tidio, Free; paid from $32.50/mo. LiveChat, $19/user/mo billed annually. Side-by-side public pricing, what each does, real use cases and who each suits, all from our listings with sources. We haven't tested either hands-on.
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SupportFree tier
Tidio Lyro
Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff.
Subscription · 3 use casesFree; paid from $32.50/mo
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Support
LiveChat (Text)
Live chat and omnichannel inbox for sales and support, now sold as Text. Every plan includes an AI Agent that answers chats, with your team stepping in.
Per seat$19/user/mo billed annually
Short answer: Tidio vs LiveChat pricing
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and LiveChat Essential: $19/user/mo (billed annually ($25 monthly); 1 AI Agent, 10 AI resolutions; 60-day chat history). LiveChat lists the lower one. Tidio also has a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 31, 2026. Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. LiveChat: no $0 plan on its pricing page (checked October 31, 2026); the pricing information we captured mentions a free trial ("14-day free trial of Essential or Growth, no credit card").
Pricing side by side
| Item |  Tidio Lyro | LiveChat |
|---|---|---|
| Starting price | Free; paid from $32.50/mo | $19/user/mo billed annually |
| Pricing model | Subscription | Per seat |
| Free plan | Yes | No |
| Plans |
|
|
| Pricing note | Prices shown are with annual billing (the page advertises 2 months free). | Priced per user. Extra AI resolutions are sold in packs of 50 for $49.50. 14-day free trial of Essential or Growth, no credit card. Taxes not included. |
| Checked | October 30, 2026 | October 31, 2026 |
| Source | Vendor pricing page | Vendor pricing page |
Copied from each vendor's public pricing page on the date shown. "not published" means the vendor doesn't publish it; we don't guess. Prices change; confirm with the vendor.
Features and details from our listings
| Item | Tidio | LiveChat |
|---|---|---|
| What it is | Tidio's AI agent for small online stores. It answers from your knowledge base in chat, email and social, and hands off to staff. | Live chat and omnichannel inbox for sales and support, now sold as Text. Every plan includes an AI Agent that answers chats, with your team stepping in. |
| Made by | Tidio | Text |
| Listed under | Customer support agents | Customer support agents |
| Jobs it fits |
|
|
| Verified public use cases | 3 | 0 |
Use cases
Tidio Lyro
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
May 2026Tidio
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
Mar 2026Tidio
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
Oct 2025Tidio blog
LiveChat
We haven't found a verified public use case for LiveChat yet.
Use cases are summarised in our own words from the linked public post; vendor case studies are labelled. All use cases.
Who each is best for
- SubscriptionFree plan
Tidio Lyro is best for
- Teams that need to: Answer store FAQs and order questions; Support customers in several languages.
- Budget: starts at Free; paid from $32.50/mo (subscription, free plan available).
- Per seat
LiveChat is best for
- Teams that need to: Answer website chats with an AI agent and live staff; Turn chats into sales for online stores.
- Budget: starts at $19/user/mo billed annually (per seat).
From our listing data (jobs, public pricing); not a hands-on test. Full details: Tidio Lyro · LiveChat.
FAQ
Which is cheaper, Tidio or LiveChat?
Comparing the lowest listed monthly plans: Tidio Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations), and LiveChat Essential: $19/user/mo (billed annually ($25 monthly); 1 AI Agent, 10 AI resolutions; 60-day chat history). LiveChat lists the lower one. Tidio also has a free plan. Plans differ in what they include, and some are per seat or billed yearly, so compare the plan details. Checked October 30, 2026 and October 31, 2026.
Is Tidio free? Is LiveChat free?
Tidio: yes. Its Free plan is $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)), checked October 30, 2026. LiveChat: no $0 plan on its pricing page (checked October 31, 2026); the pricing information we captured mentions a free trial ("14-day free trial of Essential or Growth, no credit card").
How much does Tidio cost?
Tidio lists Free: $0 (50 billable conversations/mo, up to 10 seats; Lyro limited to the first 50 conversations per account (lifetime)); Lyro AI Agent: from $32.50/mo (from 50 Lyro conversations; standalone); Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations); Growth: from $49.17/mo (from 250 billable conversations); Plus: from $300/mo (plus usage). Its lowest listed monthly plan is Starter: $24.17/mo (100 billable conversations; help desk only, no monthly Lyro AI conversations). Prices shown are with annual billing (the page advertises 2 months free). Checked October 30, 2026 on the vendor's pricing page.
How much does LiveChat cost?
LiveChat lists Essential: $19/user/mo (billed annually ($25 monthly); 1 AI Agent, 10 AI resolutions; 60-day chat history); Growth: $79/user/mo (billed annually ($99 monthly); 10 AI Agents, 200 AI resolutions a month; unlimited history); Enterprise: Custom (custom AI agents, SSO, SLAs). Its lowest listed monthly plan is Essential: $19/user/mo (billed annually ($25 monthly); 1 AI Agent, 10 AI resolutions; 60-day chat history). Priced per user. Extra AI resolutions are sold in packs of 50 for $49.50. 14-day free trial of Essential or Growth, no credit card. Taxes not included. Checked October 31, 2026 on the vendor's pricing page.
Did AITeamGuide test them?
Not hands-on. This comparison is built from each vendor's public pricing page (with the date we checked it), published product information and credited public use cases.
Can a vendor pay to win this comparison?
No. Nothing here is paid. Paid placements on AITeamGuide are always labelled "Sponsored" or "Featured" and never change a comparison or ranking.
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Work at Tidio Lyro or LiveChat? Vendors can claim their listing for free or feature it with a label that says "Sponsored"; paid status never changes the order on this page. Building a different agent? List it here.
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