Use cases · 49 so far · RSS
What people are really doing with AI agents
Real examples from public posts, blogs, forums and published case studies, summarised in our own words with a link to the original. Vendor case studies are labelled. New ones every Tuesday.
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Use caseSupportVendor case study
Envato uses Zendesk AI agents to resolve more than 45% of inquiries automatically for its 2 million+ users, cutting first response time by 98%.
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Use caseResearch
A marketing consultant gave Manus three competitor URLs and asked it to find two more; about 18 minutes later it returned an 11-page analysis with positioning, public pricing and a comparison table.
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Use caseSupportVendor case study
Watch brand Burker put Lyro on its website and Instagram as the first line of support; during an April sale it handled 10,000 conversations with a resolution rate near 80%.
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Use caseCoding
A developer ran Google's open Gemma 4 model locally inside Codex CLI and wrote up how a coding agent performs without a cloud model.
OpenAI CodexDaniel Vaughan (blog), via Hacker News, Apr 2026
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Use caseSupportVendor case study
Polish personal-care store Your KAYA moved from Gorgias to Tidio in under 14 days; Lyro now answers 75% of tickets in Polish and English from a 330-article knowledge base.
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Use caseBrowser agents
A developer uses Claude in Chrome for logged-in web chores: grouping and renaming Google Drive spreadsheets, pulling attendee lists out of Calendar events and summarizing open articles and PDFs.
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Use caseBrowser agents
A tech writer says that after seven months Comet handles about 70% of their daily browsing, from clearing a Gmail spam folder to adding an Amazon product to the cart under set conditions; banking stays in another browser.
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Use caseCoding
A developer explains his routine of having Claude Code write a plan first, reviewing it, and only then letting it implement, keeping planning and execution separate.
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Use caseVoiceVendor case study
Klarna runs a voice agent built on ElevenLabs as the first line of US phone support, resolving eligible calls up to 10x faster.
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Use caseVoiceVendor case study
Revolut chose ElevenLabs Agents as first-line voice support for customers.
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Use caseBrowser agents
A developer built Comet MCP so Claude Code can hand click-through website chores (like generating a key in App Store Connect) to the Comet browser instead of stopping to ask.
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Use caseVoiceVendor case study
Solar installer Freedom Forever uses ElevenLabs Agents for inbound customer calls and says it cut support costs by 90%.
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Use caseCoding
Simon Willison used Codex CLI to port the JustHTML HTML5 parser from Python to JavaScript in about 4.5 hours, using the existing html5lib test suite to check the agent's work.
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Use caseVoice
A freelance automation builder made a Retell AI voice agent for a residential estate agency that answers after-hours calls and shares property details from the agency's listings.
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Use caseCoding
A beginner poker player went from small Python scripts that export his hand histories to a full Laravel web app for reviewing hands, built with help from Cursor.
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Use caseSupportVendor case study
NSI Australia, a family-owned beauty and nail supply company with a single support operator, uses Lyro on its website and Facebook; it resolves 62% of inquiries.
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Use caseCoding
A data-recovery hobbyist used Claude Code to update the 25-year-old Linux ftape driver so his 1990s QIC-80 tape drive can work with a modern kernel instead of an ancient CentOS install.
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Use caseCoding
A staff engineer at Sanity describes expecting Claude Code's first attempt to be mostly wrong, and how iterating with context turned it into an everyday tool.
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Use caseCoding
Semgrep's security researchers had Claude Code and OpenAI Codex hunt for vulnerabilities in real Python web apps: both found real bugs (about 20 high-severity), but more than 80% of what they flagged were false positives.
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Use caseSupportVendor case study
Orthofeet automated 56% of support tickets in under two months with Gorgias, cutting email first-response time from 24 hours to 35 seconds.
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Use caseVoiceVendor case study
Ally Solutions, an IT service provider, automated 92% of inbound IT-support calls with ElevenLabs Agents.
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Use caseCoding
Founder Jaleel Miles built Quicktables, a restaurant management startup, on Lovable in two months, according to Forbes.
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Use caseCoding
A developer shares the VS Code setup he uses to run GitHub Copilot's agent mode with MCP servers, custom instructions and reusable prompts so it can work through tasks with little intervention.
GitHub CopilotAusten Stone (blog), via Hacker News, Jun 2025
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Use caseSupportVendor case study
French apparel brand Cocorico, whose support team stops at 2 PM, uses Gorgias AI Agent for 24/7 replies and automated 48% of tickets within three months.
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Use caseSupportVendor case study
Garden-products maker Hozelock moved from email-only support to messaging with Zendesk AI agents and automated 65% of enquiries in under a year.
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Use caseCoding
A developer wrote a Cursor rule whose job is to write other Cursor rules, so project conventions get saved as reusable instructions for the agent.
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Use caseBrowser agents
A Washington Post tech columnist let OpenAI's Operator agent run his errands; among the lessons, it spent $31 on a dozen eggs.
ChatGPT (agent & deep research)The Washington Post, Feb 2025
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Use caseBrowser agents
A Reddit user reported having ChatGPT's Operator agent find and book a flight for them.
ChatGPT (agent & deep research)r/ChatGPT, via Hacker News, Jan 2025
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Use caseCoding
Answer.AI gave Devin 20 real tasks over a month: 3 succeeded, 14 failed and 3 were inconclusive, and simple-looking tasks often took days.
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Use caseCodingVendor case study
Growth marketer Sabrine Matos, a first-time founder without an engineering background, built Plinq, a women's-safety background-check app in Brazil, with Lovable in 45 days.
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Use caseCodingVendor case study
Two Swedish founders built Lumoo, an AI content platform for fashion brands with virtual try-on and B2B sales tools, on Lovable; customers include Gant.
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Use caseCoding
A maker built ASCII Cam, a web app that turns your webcam feed into ASCII art, with Replit Agent and published it on Replit.
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Use caseSupportVendor case study
Online store Love in Faith uses Gorgias AI Agent mainly for fast pre-purchase answers; it resolves 28% of tickets in about a minute.
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Use caseSalesVendor case study
Xcela booked 7 meetings from 400 cold leads in its first weeks of running outbound with AiSDR.
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Use caseSalesVendor case study
Questex says 11x doubled its qualified outbound meetings and generated $1M+ of pipeline in its first three months.
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Use caseSalesVendor case study
Mapped says it booked a month's worth of meetings every week with 11x and grew pipeline by 75%.
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Use caseSupportVendor case study
Road, a software company with a 20-person support team, uses Fin to resolve 63% of the conversations it handles; open queries at the start of the day fell from about 700 to under 200.
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Use caseSupportVendor case study
Print-on-demand shop Jukebox has Fin answer order, delivery and cancellation questions in several languages, including late-night peaks like New Year's Eve; up to 65% are resolved without staff.
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Use caseSupportVendor case study
Homeworks cut its help center from 550 to about 300 rewritten articles and connected Fin to Stripe so it can explain billing changes; Fin now resolves 85% of the conversations it handles.
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Use caseSupportVendor case study
The Knowledge Society, a small education business, says HubSpot's Customer Agent resolves 70–80% of its email tickets and cut time to close from over 16 hours to under 10.
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Use caseSupportPartner case study
Ordering and payments company Twelve moved from Zendesk to HubSpot and uses Customer Agent to answer 87.5% of service questions.
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Use caseResearchVendor case study
Clinical lab MicroGenDX uses Elicit across biostatistics, medical affairs and marketing, saving up to 4 hours per literature review.
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Use caseResearchVendor case study
Oxford PharmaGenesis used Elicit to run a rapid review of 40 questions across nearly 500 papers in under a week.
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Use caseResearchVendor case study
VDI/VDE says Elicit helps it scale its systematic reviews 11x faster, covering far more papers per review.
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Use caseAssistantsVendor case study
PerfectTed, a 45-person matcha brand, has Fyxer organize about 10,000 emails a week and capture 110 meeting summaries, saving roughly 175 team hours a week.
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Use caseAssistantsVendor case study
An eXp Realty agent who gets 400–500 emails a day says Fyxer saves him 5 to 10 hours a week on email admin.
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Use caseAssistantsVendor case study
The Barcode Group says its reps save 3+ hours every week with Fyxer.
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Use caseAssistantsVendor case study
Paperlike, a 21-person remote company, automated 50 recurring meetings with Reclaim and reports about 6 extra hours a week for focused work per person.
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Use caseAssistantsVendor case study
QuitCarbon says each employee saves 4.1 hours a week with Reclaim's meeting automation.
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