AI receptionist (self-serve)
ElevenLabs Reception: pricing, real cost and reviews
ElevenLabs' ready-made AI receptionist for small businesses (also branded Reception.ai). Paste your website, get a phone number and it answers calls, web chat and a booking page, with Google Calendar booking and 90+ languages.
AI receptionistSubscription
Real bill at ~300 calls/mo
$199/mo
Premium
Advertised
$29/mo
Basic
How we got that number
900 phone minutes fit inside Premium's 1,000 minutes, so no overage. Plus would be $79 + 625 × $0.38 = $316.50; Basic $29 + 825 × $0.45 = $400.25.
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-22.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Free trial | $0 for 14 days | 30 credits (up to 30 phone minutes), 1 phone number, no card required | None; answering stops when credits run out |
| Basic | $29/mo | 75 phone minutes, 1 phone number, 1 call at a time | $0.45/min |
| Plus | $79/mo | 275 phone minutes, 3 phone numbers, up to 3 calls at a time, webhooks | $0.38/min |
| Premium | $199/mo | 1,000 phone minutes, 5 phone numbers, up to 10 calls at a time, multi-location | $0.30/min |
Annual billing: $24, $66 or $166 per month. Plans use a shared credit pool: 1 credit per phone minute, 0.5 per web chat minute, 0.1 per text message. Unused credits do not roll over. Prices exclude tax.
Source: https://elevenlabs.io/docs/reception-ai/billing/plans-and-pricing, checked October 22, 2026.
- Setup fee
- None listed
- Free trial
- 14-day free trial (30 phone minutes, no card)
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes (built-in calendar and Google Calendar) |
| Integrations | Google Calendar, Zapier, Webhooks (Plus and up), MCP |
| Bilingual | Yes, English, Spanish and 90+ languages |
| Call transfer | Yes (transfer rules; team-first hours) |
| HIPAA | No (vendor says Reception does not support HIPAA; points to ElevenAgents with a BAA) |
Public ratings
- No ratings on review sites yet.
Ratings gathered October 22, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
No independent reviews
Reception is new (October 2026) and we found no independent user reviews yet. We will add them once owners post real ones.
Summarised by AITeamGuide from public reviews, checked October 22, 2026. Quotes are short excerpts, credited to their authors and sites.
Pros
- Low entry price ($29/mo) and a no-card 14-day trial
- Phone, web chat and a booking page from one agent
- Premium covers 900 minutes with no overage
Cons
- Brand new, so no independent reviews yet
- Not HIPAA-ready
- Basic takes only 1 call at a time
Reader reviews
From AITeamGuide readers who use ElevenLabs Reception, confirmed by email and moderated by the editor. These are separate from the public reviews above and don't change our rankings. How we moderate.
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