Live human receptionists (with optional AI enhancements)
Ruby: pricing, real cost and reviews
Long-running US live virtual receptionist service. Real people answer; AI is used for transcripts and call flows. Included here as the human benchmark people compare AI against.
Real bill at ~300 calls/mo
≈ $3,128/mo
Call Ruby 750 + 150 overage minutes
Advertised
$250/mo
Call Ruby 50
How we got that number
900 min: $2,550 + 150 × $3.85 = $3,127.50 (the 1,000-minute plan is $3,350). Per-call rounding up would push this higher.
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-20.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Call Ruby 50 | $250/mo | 50 receptionist minutes | $5.40/min |
| Call Ruby 100 | $395/mo | 100 minutes | $4.50/min |
| Call Ruby 200 | $720/mo | 200 minutes | $4.40/min |
| Call Ruby 500 | $1,725/mo | 500 minutes | $4.00/min |
| Call Ruby 750 | $2,550/mo | 750 minutes | $3.85/min |
| Call Ruby 1,000 | $3,350/mo | 1,000 minutes | $3.65/min |
Plan list and overage rates come from Ruby's own help center; ruby.com/pricing shows plan sizes but the minute prices did not render for us. Minutes are rounded up to the next 60 seconds and include hold time.
Source: https://rubyhelpcenter.helpjuice.com/en_US/billing-plans/am-i-on-the-right-billing-plan, checked October 20, 2026.
- Setup fee
- None (Ruby states no activation, onboarding or setup fees)
- Free trial
- Not public (affiliate terms mention a money-back guarantee period)
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes (scheduling) |
| Integrations | not public on pricing page |
| Bilingual | Yes, 24/7 Spanish/bilingual |
| Call transfer | Yes |
| HIPAA | HIPAA-compliant services available (vendor claim) |
Public ratings
- Trustpilot: 4.5/5 from 853 reviews
- G2: 3.8/5 from 12 reviews
- Capterra: 3.9/5 from 11 reviews
Ratings gathered October 20, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
Limited evidence
Capterra has only 11 reviews, several from 2019–2022. Ruby's large Trustpilot profile couldn't be read when we checked, so it isn't summarised here.
Recurring praise
“It's not a "con" but, the service can get very expensive the more it's used.”
Summarised by AITeamGuide from public reviews, checked October 20, 2026. Quotes are short excerpts, credited to their authors and sites. Sources: Capterra, 11 reviews · Trustpilot profile.
Pros
- Real people on every call
- Bilingual and HIPAA options
- No setup fees
Cons
- About 6-25× the cost of AI options at 300 calls
- Minute rounding and hold time are billed
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Reader reviews
From AITeamGuide readers who use Ruby, confirmed by email and moderated by the editor. These are separate from the public reviews above and don't change our rankings. How we moderate.
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Affiliate program: yes. We disclose this for transparency; it doesn't affect rankings.