AI receptionist (phone, text and chat)
XBert by Nextiva: pricing, real cost and reviews
XBert is Nextiva's AI employee for small and mid-size businesses. It answers phone calls, texts and website chats around the clock, books appointments into your calendar, syncs with your CRM and hands conversations to your team when needed. Pricing is per session: $99 a month includes 100 sessions and each extra session is $0.99, with no platform, setup or per-seat fees.
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Short answer: how much does XBert by Nextiva cost in 2026?
XBert by Nextiva is advertised from $99/mo. At about 300 calls a month (3 minutes each) the bill comes to ≈ $297/mo on XBert AI Employee; ≈ $99/mo at 100 calls and ≈ $594/mo at 600. That ranks #9 cheapest of the 16 ready-made AI receptionists we can price at that volume (cheapest: Allo AI Receptionist at $90/mo (usage caps not published)). Prices checked October 27, 2026 on the vendor's pricing page.
Real bill at ~300 calls/mo
≈ $297/mo
XBert AI Employee
Advertised
$99/mo
100 sessions included, then $0.99 each
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How we got that number
$99 covers 100 sessions; 200 extra sessions × $0.99 = $198; total $297. Each call over 30 seconds counts as one session, so call length doesn't change the bill.
At ~100 calls: ≈ $99/mo; at ~600 calls: ≈ $594/mo. Compare every AI receptionist at 100, 300 and 600 calls →
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-27.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| XBert AI Employee | $99/mo | 100 sessions | $0.99/session |
A session is one phone call longer than 30 seconds, or one text/chat conversation with three or more AI replies; hang-ups and wrong numbers aren't charged per the vendor. Every plan includes call answering, SMS and live chat, booking, calendar and CRM sync, transcripts and team handoff. No contracts, 30-day money-back guarantee, 14-day free trial. Volume tiers above 1,000 sessions a month through sales.
Source: https://xbert.ai/pricing, checked October 27, 2026.
- Setup fee
- None
- Free trial
- 14 days
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes (Google, Outlook and Calendly calendars) |
| Integrations | Google Calendar, Outlook, Calendly, Salesforce, HubSpot, Zoho, Zendesk, ServiceNow, Slack, Shopify, Clover, QuickBooks |
| Bilingual | Yes (5 languages per vendor) |
| Call transfer | Yes (team handoff) |
| HIPAA | Yes, HIPAA compliant with a BAA available per vendor |
Public ratings
- No ratings on review sites yet.
Ratings gathered October 27, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
No independent reviews
XBert is new and we found no independent user reviews of it yet (ratings on its site are for Nextiva overall). We will add them once owners post real ones.
Summarised by AITeamGuide from public reviews, checked October 27, 2026. Quotes are short excerpts, credited to their authors and sites.
Pros
- Simple per-session pricing: $99/mo for 100 sessions, $0.99 each after
- No platform, setup or per-seat fees, no contract, 30-day money-back guarantee
- Phone, text and website chat in one AI receptionist, with HIPAA compliance and a BAA
Cons
- Every call over 30 seconds is billed, so busy lines add up (about $297 at 300 calls)
- Volume pricing above 1,000 sessions a month needs a sales call
- New product; no independent reviews of XBert yet
Reader reviews
From AITeamGuide readers who use XBert by Nextiva, confirmed by email and moderated by the editor. These are separate from the public reviews above and don't change our rankings. How we moderate.
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