Freshservice (Freddy AI): pricing, what it does and real use cases
IT service management software with Freddy AI copilot and agents for IT teams.
IT helpdeskPer seatBy Freshworks
Starting price
$19/agent/mo (yearly)
Pricing model
Per seat
Use cases we found
0
Prices checked
October 21, 2026
Jobs it fits
- Run an IT service desk
- Use AI to answer and route tickets
Pricing
| Plan | Price | Notes |
|---|---|---|
| Starter | $19/agent/mo | billed yearly |
| Growth | $49/agent/mo | billed yearly |
| Pro | $99/agent/mo | billed yearly |
| Freddy AI Copilot add-on | $29/agent/mo |
Source: https://www.freshworks.com/freshservice/pricing/, checked October 21, 2026. Prices change; confirm on the vendor's page.
What people are doing with it
We haven't found a public, verifiable use case for Freshservice (Freddy AI) yet. Fewer real examples beat made-up ones. Seen one? Send us the link.
Each one is summarised in our own words from the linked public post. Vendor case studies are labelled; they report the vendor's and customer's numbers, not ours. All use cases.
What reviewers say
We haven't written a full summary of public reviews for Freshservice (Freddy AI) yet. It's on the list, and reader reviews below are welcome.
Reader reviews
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