# Answer missed calls and book appointments for a dental office

Catch the calls your front desk misses, offer the next open slots and text the patient a confirmation, with a person approving anything clinical.

Fields: Healthcare admin, Customer support · Jobs: Answer and make phone calls; Book appointments

## Steps

### 1. Pick the voice layer

Either a ready-made AI receptionist (see our dental office rankings) or build one with Pipecat or LiveKit Agents if you have a developer.

Uses: [Pipecat](https://aiteamguide.com/hub/agents/pipecat-ai-pipecat/), [LiveKit Agents](https://aiteamguide.com/hub/agents/livekit-agents/)

Commercial options: https://aiteamguide.com/best-ai-receptionist-for-dental-offices/

### 2. Give it the calendar

Connect Google Calendar through the Google Workspace MCP so the agent can read open slots and place a tentative hold, not a final booking.

Uses: [Google Workspace MCP](https://aiteamguide.com/hub/mcp-servers/taylorwilsdon-google-workspace-mcp/)

### 3. Confirm and hand off

An n8n workflow texts the patient the held slot and posts a summary for the front desk to confirm in your practice software in the morning.

Uses: [n8n](https://aiteamguide.com/hub/agents/n8n-io-n8n/)

### 4. Keep it compliant

Sign a BAA with every vendor that touches patient data (phone, voice, model, automation host). Self-hosting doesn't remove HIPAA duties.

Commercial options: https://aiteamguide.com/best-ai-receptionist-for-dental-offices/

> Written by AITeamGuide from the tools' own docs. We haven't run it end to end in production; test with your own data first.

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From the AITeamGuide Hub: https://aiteamguide.com/hub/playbooks/dental-missed-calls/ (written by the AITeamGuide editors, 2026-10-21). Free to copy and adapt.